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IT Support / IT Maintenance

Kota Karawang	ITM-C01 1–4PCs	ITM-C02 5–9PCs	ITM-C03 10–19PCs	ITM-C04 20–29PCs	ITM-C05 30–39PCs	ITM-C-S Over 40PCs
Onsite Support	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Tel Support	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Remote Support	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Backup Monitoring	Per month	Per month	Per month	Per month	Per month	Per month
Regular Preventive Checking	N/A	N/A	Per 3 months	Per month	Per month	Per month
IT Inventory List	Included	Included	Included	Included	Included	Included
Web & Email Hosting	25GB	25GB	25GB	25GB	25GB	25GB
Monthly fee	100K	200K	300K	400K	500K	500K-up
Inquiry	Inquiry	Inquiry	Inquiry	Inquiry	Inquiry	Inquiry

Scope of IT Support

Prinin is always committed to bring value to our customers by maintaining the highest standard of excellence, ensuring quality of the delivered services and by minimizing the risk to your business.

1. Server Support / PC Support

OS reinstall
OS Configuration
Network and Printer Configuration
Hardware Installation and Configuration

2. System Security and Protection

Anti-Virus Install and Update
OS Update
Data Backup and Restore

3. Desktop Applications Knowledge

Desktop Applications
Email / Exchange Systems
Internet Browsers
3rd-part Applications

4. Support Method

Unlimited Telephone Support
Unlimited Remote Support
Unlimited On-site Support

   
  
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